FAQs

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to pnpets315@gmail.com.

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Shipping Issue

Our standard shipping typically takes 5-7 business days for domestic orders. Please note that shipping times may vary based on your location and any potential shipping delays.

Yes, we offer international shipping. International orders usually take 7-14 business days to arrive, depending on the destination and customs processing times.

To save your time and reach our support quickly, please follow below steps:

  • Create a staff account for us (Use the same email when you ordered) https://woofmeowco.com/account/register
  • Capture screenshot or video for the issue you get.
  • Describe clearly how the problem occurred.
  • Describe clearly how you would like us to help you deal with the issue.
  • Send all information (staff account, screenshot, video, description of the issues) to pnpets315@gmail.com

1. You can easily track your order by using the tracking number provided in the shipping confirmation email. Simply click on the tracking link in the email, and it will direct you to the courier's website, where you can monitor the real-time status and location of your package.

2. You can You can easily track your order by using the tracking number provided in the shipping confirmation email. Simply click on the header 'Track Your Order' bottom, and it will show you the real-time status and location of your package.

Once an order is placed and payment is processed, it enters our system for quick fulfillment. Unfortunately, this means that we cannot guarantee cancellations. However, if you need assistance, please.

Unable to find satisfactory answers ? Contact Support